Terms of Service

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the Website at pizzaluce-eat.rest, as well as all associated services, features, content, and functionality offered through it.

By visiting the Website, creating an account, placing an online order, subscribing to our communications, or otherwise interacting with our digital services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" shall refer to both you personally and the entity you represent.

You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use this Website and place orders. By using our Website, you represent and warrant that you meet this age requirement. We do not knowingly allow minors to use our services without parental or guardian consent.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website at pizzaluce-eat.rest, we offer the following services to our customers:

• Online Food Ordering: Customers may browse our menu, customize food items, and place orders for pickup or delivery directly through the Website.
• Menu Information: The Website provides up-to-date information about our menu offerings, including ingredient details, pricing, and nutritional information where available.
• Promotions and Special Offers: We may from time to time publish promotional discounts, coupons, loyalty rewards, or special pricing available exclusively to Website users.
• Account Management: Users may create a personal account to save order history, manage payment methods, track deliveries, and receive personalized offers.
• Customer Communications: Users may opt into email newsletters, SMS notifications, and other marketing communications regarding our products and services.
• Catering and Group Orders: Information about catering services for special events, group meals, and bulk orders may be available through the Website or upon direct inquiry.
• Feedback and Reviews: Customers may submit feedback, reviews, and ratings regarding their dining or ordering experience.

We reserve the right to modify, expand, reduce, or discontinue any aspect of our services at any time, with or without notice, subject to applicable law. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our services are intended solely for personal, non-commercial use unless otherwise agreed in writing. Commercial resale or unauthorized use of our food products or digital services is strictly prohibited.

3. User Accounts and Registration

To access certain features of our Website, including saving preferences or viewing order history, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your login credentials, including your password.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that you have violated these Terms or if your account has been compromised. You may not transfer your account to another person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of this Website, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
• Providing false, inaccurate, or misleading information during the ordering process or account registration.
• Engaging in fraudulent transactions, including placing orders with no intention of payment, or initiating false chargebacks.
• Harassing, abusing, threatening, or intimidating other users or our staff, whether through the Website or otherwise.
• Posting, transmitting, or distributing any defamatory, obscene, pornographic, offensive, or harmful content through our Website.

4.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any portion of the Website, its related systems, or networks connected to the Website.
• Using any robot, spider, scraper, data mining tool, or other automated device or program to access, acquire, copy, or monitor any portion of the Website or its content without our express written permission.
• Introducing viruses, Trojan horses, worms, logic bombs, or any other technologically harmful material to the Website.
• Attempting to decipher, decompile, reverse engineer, or disassemble any software comprising or in any way making up a part of the Website.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Circumventing or attempting to circumvent any security or access control measures on the Website.
• Using the Website to transmit unsolicited commercial messages (spam) to other users or any third parties.

4.3 Content-Related Prohibited Conduct

• Uploading, posting, or transmitting any content that infringes upon the intellectual property rights of any third party, including copyright, trademark, or trade secret rights.
• Submitting false or misleading reviews, ratings, or feedback designed to deceive other users or damage the reputation of the Company.
• Using the Website to collect personal information of other users without their express consent.

Violations of these prohibitions may result in immediate termination of your access to the Website, civil or criminal liability, and any other remedies available under applicable law.

5. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

5.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for commercial purposes.
• Modify or create derivative works based upon the Website or its content.
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of Pizza Luce without express written consent.
• Use any meta tags or other hidden text utilizing our name or trademarks without our express written consent.

Any unauthorized use terminates the permission or license granted by Pizza Luce. We reserve all rights not expressly granted in and to the Website and its content.

5.2 User-Submitted Content

If you submit, post, or transmit any content to us through the Website, including reviews, feedback, photographs, or suggestions ("User Content"), you grant Pizza Luce a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or control all rights in the User Content, and that the use of such content by Pizza Luce does not violate these Terms or the rights of any third party.

6. Online Orders and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food items subject to availability and our acceptance. We reserve the right to decline or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

All orders are subject to confirmation. You will receive an order confirmation via email or SMS once your order has been accepted and is being prepared.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or service charges unless expressly stated. Applicable sales tax will be calculated and added to your order total at checkout based on your delivery or pickup location.

We strive to ensure that all prices listed on the Website are accurate; however, in the event of a pricing error, we reserve the right to cancel the order and notify you of the correct price before processing.

6.3 Payment Methods

We accept major credit cards, debit cards, and other electronic payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount to that payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store full credit card numbers on our servers. Your payment information is handled in accordance with our Privacy Policy and applicable Payment Card Industry (PCI) standards.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you are dissatisfied with your order due to an error on our part (incorrect items, missing items, or food quality issues), please contact us at [email protected] within a reasonable time of receiving your order. We will review your concern and, at our discretion, offer a replacement, store credit, or refund as appropriate.

Cancellations must be made before food preparation begins. Once an order has entered preparation, cancellations may not be accepted.

6.5 Delivery

Delivery availability, areas, and estimated times are subject to change. Delivery estimates are provided as a courtesy and do not constitute a guarantee. Pizza Luce is not responsible for delays caused by factors beyond our reasonable control, including traffic, weather conditions, or third-party delivery service issues.

7. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED.

We do not warrant or make any representations regarding the use of, or the results of the use of, the Website or any linked sites. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Allergen and Nutritional Disclaimer: While we make reasonable efforts to provide accurate ingredient and allergen information, we cannot guarantee that our food products are completely free from any particular allergen. Our kitchen handles common allergens including but not limited to gluten, dairy, eggs, nuts, and soy. Customers with severe food allergies or dietary restrictions should contact us directly before placing an order. Pizza Luce shall not be liable for any adverse reactions resulting from undisclosed or unknown allergens in our products.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING APPLICABLE CONSUMER PROTECTION LAWS, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY:

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Pizza Luce has been advised of the possibility of such damage.

NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR, THE ENTIRE LIABILITY OF PIZZA LUCE UNDER ANY PROVISION OF THESE TERMS AND YOUR EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE GREATER OF: (A) THE AMOUNT ACTUALLY PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations and exclusions may not apply to you. In such jurisdictions, the liability of Pizza Luce shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website, including but not limited to your user-submitted content, any use of the Website's content, services, and products other than as expressly authorized in these Terms.
• Your violation of any third party's rights, including without limitation any intellectual property rights, privacy rights, or proprietary rights.
• Your violation of any applicable law, rule, or regulation, including consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act.
• Any misrepresentation made by you.
• Any claim that your User Content caused damage to a third party.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Pizza Luce. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce is principally located, without giving effect to any choice or conflict of law provision or rule.

To the extent that any dispute is not subject to mandatory arbitration as described below, you consent to the exclusive jurisdiction of the federal and state courts located within the applicable United States jurisdiction where Pizza Luce operates. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

Our services are governed by applicable federal consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive acts and practices in commerce.
• The Electronic Communications Privacy Act (ECPA).
• The CAN-SPAM Act, governing commercial email communications.
• The Americans with Disabilities Act (ADA), to the extent applicable to our Website.
• All applicable state consumer protection and food safety statutes.

If you are a California resident, additional rights may apply under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Business and Professions Code.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Luce directly at [email protected] and provide a written description of the dispute, your desired resolution, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice.

11.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or our services (including the formation, performance, breach, or termination thereof) shall be finally settled by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as then in effect, except as modified herein.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to grant any remedy that would be available in a court of law.

You and Pizza Luce each agree that any arbitration shall be conducted in an individual capacity only and not as a class action or other representative action. You and Pizza Luce expressly waive the right to file a class action or seek relief on a class basis.

11.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

11.4 Time Limitation on Claims

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

12. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or maintain an account with us.

Termination by You: You may terminate your relationship with us at any time by ceasing all use of the Website and, if applicable, deleting your account or contacting us to request account deletion.

Termination by Pizza Luce: We may suspend or permanently terminate your access to the Website and any associated account, with or without notice and without liability, for any reason, including but not limited to:

• Violation of any provision of these Terms.
• Conduct that we believe is harmful to other users, third parties, or us.
• Fraudulent or deceptive activity.
• Requests by law enforcement or other government agencies.
• Extended periods of account inactivity.
• Discontinuation of the Website or our services.

Effect of Termination: Upon termination, your right to use the Website shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property provisions, warranty disclaimers, indemnification obligations, and limitations of liability. We are not liable to you or any third party for any termination of your access to the Website.

13. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of any third-party websites or services and assume no responsibility for them.

We encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link on our Website does not constitute an endorsement, approval, or recommendation by Pizza Luce of the linked site or any association with its operators.

We may partner with third-party delivery services to fulfill delivery orders. Your use of such delivery services may be subject to the terms and conditions of those third parties, and Pizza Luce is not responsible for the acts or omissions of third-party delivery providers.

14. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information. We encourage you to read our Privacy Policy carefully.

To the extent that you are a California resident, our Privacy Policy includes disclosures required under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including information about your rights to know, delete, opt out of sale, and non-discrimination.

15. Changes to These Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. In the event of material changes, we may also provide additional notice, such as adding a statement to the homepage of the Website or sending you an email notification.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to check the Terms periodically for changes. If you do not agree to the revised Terms, you must immediately cease using the Website and, if applicable, delete your account.

We encourage you to review these Terms each time you use the Website to stay informed of any updates. Changes to these Terms shall not apply retroactively to disputes that arose prior to the effective date of such changes.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. A waiver of any default or breach shall not constitute a waiver of any subsequent default or breach of the same or any other provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and the services provided through it. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and services.

No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by these Terms or your use of the Website.

18. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, labor disputes, strikes, civil unrest, acts of terrorism, war, government actions or restrictions, supply chain disruptions, internet service provider failures, or other similar events ("Force Majeure Events").

In the event of a Force Majeure Event, we will use reasonable efforts to notify affected customers and resume services as soon as practicable.

19. Accessibility

Pizza Luce is committed to ensuring that our Website is accessible to people with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and applicable requirements under the Americans with Disabilities Act (ADA). If you experience difficulty accessing any part of our Website, please contact us at [email protected] so that we may assist you and address any accessibility barriers.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any purpose related to your use of our Website or services, please reach out to us through the following channels:

We will make every reasonable effort to respond to your inquiries in a timely manner. For urgent matters related to food safety or allergic reactions, please contact us immediately via email at [email protected].